Um, did you read the screen?

Posted by jplesset on April 21, 2014 under Real Stories of Support, Working with Support | Be the First to Comment

Often, when I get a new Support case, I have to wonder if the person filing the support case has actually read the screen.  Today, I got one where the customer appears to have ignored two very important items:

“Update succeeded with 0 errors and 2 warnings.  Detailed messages are in the logs.”

Ok, what were those detailed messages?  Don’t you think that warnings might be important?

“Restart to activate changes”

Yes, Mr. Customer, you still have to restart the application to make what you did take effect…..

 

Sorry, just venting.