“Hello Team”

Posted by jplesset on May 5, 2017 under Real Stories of Support | Be the First to Comment

I wonder if customers really intend to dehumanize Support folks by addressing us as, “team”. Sure, they don’t have to learn our names, though every time we update their ticket, our names are there if they read. Of course, sometimes I wonder if they CAN read, when our questions are only partially answered…

Thanks for listening.  I’ve vented now.


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