More “customer tricks”

Posted by jplesset on October 29, 2015 under Uncategorized | Be the First to Comment

Action plan for customer:

  1.  Create a new item.
  2. Locate the file and copy it.
  3. Wait for the problem to show up.
  4. Send me the original file and the copy.

What the customer did:

  1. Created two new items
  2. sent me both files.


Garden visitors

Posted by jplesset on August 22, 2014 under Uncategorized | Be the First to Comment

We get some nice visitors to our garden. . .

Iris Garden

Posted by jplesset on May 23, 2014 under Did That Really Happen?, Uncategorized | 2 Comments to Read

Yes, I’m still into photography.  We visited the Scheiner’s Iris Nursery/Garden this week, and I took many pictures.  Here are a few…

I’m not sure how many of these we’ll try to grow…  They’re inspiring!

Is Tech Support An Oxymoron?

Posted by jplesset on January 10, 2014 under Uncategorized | Be the First to Comment

I do Technical Support — yes, capital letters. Not an oxymoron!   I’ve worked on individual user’s systems, answered questions about why their computer isn’t working right. But the thing that really gets me excited is the “stuff” that everyone depends on: individuals, businesses, and governments. Like E-mail.

I get interesting calls, like the one a few years ago, “This is the phone company in Puerto Rico.  Our e-mail server is down.  Nobody in Puerto Rico can get e-mail…”

Yes, I took care of that issue, once I could calm the system administrator down a little, and get the information from him so I could discover what the real problem was. It took a couple of minutes to fix the problem, and everything started working like it should have.

Helping others who don’t understand technology is what I do, who I am, and why I love doing Tech Support.