More “customer tricks”

Posted by jplesset on October 29, 2015 under Uncategorized | Be the First to Comment

Action plan for customer:

  1.  Create a new item.
  2. Locate the file and copy it.
  3. Wait for the problem to show up.
  4. Send me the original file and the copy.

What the customer did:

  1. Created two new items
  2. sent me both files.

*sigh*

What do I do with this?

Posted by jplesset on October 8, 2015 under Computers, Did That Really Happen?, Working with Support | Be the First to Comment

Scenario:  Customer has a case open with me about a feature he wants added to the product. He’s really adamant that the feature needs to be there.

Today, he adds three files to the case, but with no explanation of why these files are important to the case. I guess I need to read his mind.  Sorry….

home top