“You didn’t give me a satisfactory answer”

Posted by jplesset on December 22, 2014 under Did That Really Happen?, Real Stories of Support | Be the First to Comment

I also participate in “fixya”, attempting to answer people’s questions. Had one a few days ago that really ticked me off. The original question, “The other side of my CDs don’t play.”  That’s it.

When I answered, “Turning a CD over doesn’t work, there’s only one side.” got me a tirade about not answering the question. Turns out, “the other side” meant a two-cd player, and player “b” isn’t working.  Sheesh, if you don’t give enough detail in the question, how can you expect an accurate answer.

I fixed it. Tell me why it’s working.

Posted by jplesset on under Real Stories of Support | Read the First Comment

No, I’m not going to tell you what I did….

My response. . .

Yes, you should still apply the current patches; running the version you are running will cause you many strange errors.

No, I cannot tell you why it’s working now, because I have no idea what you did. Once I know what was done to “fix” it, I may be able to tell you why it worked.  I might not. That’s reality.